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Residential Manager

Full Job Description

Status: Exempt/Salaried

Department: Residential

Supervisor: Director of Residential Programs

Scheduling: Full Time    

 

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Job Summary

The Residential Program Manager will oversee the daily operation of the site; provide direct services as needed; provide on-call support for Residential services on a rotating schedule; ensure that support for persons served by program promotes and maintains independence, integration, coordination of services and choice and control by individuals we served. This position directly supervises the staff assigned to the site, assuring (1) competent service delivery, (2) follow
through and (3) corrective action as necessary.
This is an exempt position and is not subject to overtime. Specific days and hours are to be scheduled to assure adequate coverage of responsibilities, including supervision of staff on weekend, swing and night shifts. Schedule to be approved in advance by Program Director. Schedule to focus on needs of individuals served so may include evenings and weekends.

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Our Vision is a community that embraces individuality and competently supports and empowers people. Our Mission is to support people with intellectual and developmental disabilities to live in the same neighborhoods, work for the same employers, and share in the same experiences to which we all aspire.

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Qualifications

Ideal candidate will possess degree or similar certification in human services field. Minimum education requirements are a high school diploma and the equivalent of two years of college credit. Management and supervision experience is required. Education requirements may be offset by experience.

 

Additional qualifications:

  • ​-Must satisfy all pre-employment, post-offer processes, including (but not limited to): drug test, criminal history, possess or obtain a valid Oregon driver’s license, a dependable vehicle, proof of insurance and be willing to transport residents in return for mileage reimbursement;

  • -Must be eligible to drive agency vehicles under agency’s insurance carrier provisions;

  • -Successfully complete CPR and First Aid Certification training within ninety days of employment and maintain current certification thereafter;

  • -Demonstrate effective Management and Supervision skills;

  • -Demonstrate ability to plan, design, and implement changes as needed;

  • -Demonstrate effective time management and perform multiple projects within deadlines;

  • -Demonstrate acceptable judgement in oversight of assigned functions;

  • -Communicate effectively and professionally in both verbal and written form;

  • -Maintain professional conduct and image;

  • -Maintain effective working relationships with agency management team/departments;

  • -Maintain an accurate and current filing system;

  • -Demonstrate at least entry level computer usage skills.

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Roles and Responsibilities

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Staffing Responsibilities:

  • -Participate in hiring process with Human Resources;

  • -Establish staff schedules and assignments in order to efficiently complete work;

  • -Provide training, feedback, and oversight necessary to ensure staff competency and completion of tasks;

  • -Regularly observe and monitor staff performance to ensure quality of support provided;

  • -Perform annual staff evaluations and provide at least monthly individual performance feedback;

  • -Perform coaching and disciplinary actions in conjunction with Human Resources Department;

  • -Ensure documentation of staff training;

  • -Provide on-call supervision for all Residential services on a rotating basis;

  • -Review and approve staff timesheets, billing information, and other documents before submission for payment.

 

Provision of Supports for Individuals served:

  • Provide oversight and ensure timely development of assessments and individual support plans. Review supports and systems to ensure promotion and emphasis of: (1) choice and control by the individuals served; (2) Self-initiation and self-monitoring systems that promote independence and control by individuals served; (3) Occurrence in functional settings; (4) Maintenance and generalization of skills; (5) least intrusive methods; (6) reduction of support needed over time, if possible; and (7) physical and social integration, especially making new friends and establishing new relationships.

  • -Perform entry, exit and transfer responsibilities per policies and OAR regulations;

  • -Oversee assessment of individual support needs at least annually;

  • -ISP development based on completed assessment

  • -ISP implementation, review: support and training activities and progress with staff at least quarterly, efficiency and consistency of approach, appropriateness of strategies and objectives, follow up and documentation of activities and reviews;

  • -Provide oversight for monitoring systems including: health, safety, dietary, financial, behavior, and incident reports;

  • -Provide quality assurance review and corrective action as needed.

 

Physical Site:

  • -Ensure that site is kept clean and orderly in a manner that is both attractive and promotes health;

  • -Oversee cleanliness and general up keep of site;

  • -Ensure follow up implementation by staff;

  • -Maintenance of site both by staff of site and work order systems.

 

Documentation Systems:

  • Ensure that documentation systems are functional, as streamlined as possible, consistent with other sites, in compliance with procedures and rules and implemented as designed. Perform periodic review of records and documentation, including data for support activities, house logs, medication and medical records, incident reports, safety checklists, emergency evacuation records, etc. per individual support plans to ensure follow up, timely completion and compliance.

  • Documentation must be organized and accessible for review at any time. Provide corrective action as needed.

 

System oversight includes:

  • ISP data implementation

  • Logs and other communication systems

  • Medical (ex: MAR medical order forms, physician orders)

  • Safety (Ex. Fire drills, inspections)

  • Dietary (ex: menus, special diets)

  • Behavior (Ex: functional analysis, plan, and follow up data)

  • Incident reports

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Administrative:

  • -Maintain active communication, correspondence and positive, customer oriented working relationships, especially with individuals served and their family members. Provide supervision and guidance necessary to ensure that staff maintain positive, customer oriented working relationships;

  • -Maintain the confidentiality of persons served both in verbal communications and in sharing written material per agency policy and procedure. Provide training and oversight to ensure staff compliance;

  • -Comply with agency policies and procedures and pertinent monitoring agency rules and regulations. Draft and recommend changes in agency policy and procedure to ensure consistency with current practice and administrative rules as they change;

  • -Participate as a member of the residential management team;

  • -Participate in special projects, attend meetings, participate in training, and perform other duties as assigned and required by supervisor

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Administrative Responsibilities

●Develop, evaluate and manage the implementation of the Individual Support Plan (ISP) process;

● Participate in Individual Support Plan (ISP) meetings for supported individuals and provide information on individual’s skills, goals and interests and develop support documentation including safety plans and action plans;
● Monitor data and progress notes as collected and verifying individual’s progress at meeting goals as specified in their Career Development Plan;
● Complete any correspondences for Vocational Rehab or other service providers; document and submit financial and billing data for reports as required by funding agencies;​

● Maintain records and operations as specified in the Oregon Administrative Rules for Employment Services as directed;
● Awareness and compliance of all employment program and monitoring agencies rules and regulations as per Living Opportunities, Inc., policies and procedures;
● Other reasonable duties as assigned by the Director, as they relate to position responsibilities and employment department services.

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Direct reports

Responsible for supervision and monitoring of Direct Support Professionals and other staff within this site.

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